Deskpro Cloud (Free Trial)

Overview

Deskpro Cloud is the hosted and managed edition of Deskpro, an AI-powered help desk platform built for customer service, IT, HR, and operations teams. It brings email, web forms, voice, live chat, social channels, WhatsApp, SMS, Slack, and Microsoft Teams into a single shared inbox, with a built-in CRM view that shows agents who they are talking to and the full history of each requester. Deskpro AI drafts replies from a company's knowledge base, summarizes long ticket threads, and flags the tickets that need attention, while an AI chatbot can handle first contact for routine questions. Every AI action is presented as a suggestion, so agents decide what gets sent. Deskpro Cloud is offered in three plans (Team, Professional, and Enterprise) and is maintained, secured, and updated by Deskpro, so teams can start without installing or managing infrastructure. Deskpro has been building help desk software for 25 years.

Highlights

• Omnichannel inbox covering email, forms, voice, live chat, social, WhatsApp, SMS, Slack, and Microsoft Teams

• Deskpro AI for ticket summaries, draft replies, and an AI-powered chatbot, with flexibility to connect your own AI models (Professional plan and above)

• Self-service help center and knowledge base that agents and customers can both use

• Automation tools including triggers, escalations, round-robin assignment, macros, snippets, and SLA tracking

• 150+ built-in reports, custom dashboards, and customer satisfaction surveys

• Integrations with Slack, Salesforce, HubSpot, and Jira, plus a full REST API, webhooks, and Zapier support

• Custom ticket fields and forms, multi-brand support, and more than 30 languages

• ISO 27001 and SOC 2 certifications and GDPR compliance, with HIPAA-compliant hosting on the Enterprise plan

• Uptime SLA of 99.9% on Professional and 99.99% on Enterprise

Supported Cloud Infrastructure

Deskpro Cloud is hosted and managed by Deskpro on Amazon Web Services infrastructure. Team and Professional customers choose a US, UK, or EU data center, and Enterprise customers can select a global data center across 22 AWS regions. Organizations that need to host the platform themselves can use Deskpro Private, a separate product for VPC, on-premises, regional-cloud, or sovereign-cloud deployment that Deskpro describes as deployable in any cloud or self-hosted. Native hosting of Deskpro Cloud on Google Cloud, Alibaba Cloud, Huawei Cloud, or Tencent Cloud is not published, and a self-hosted Deskpro Private deployment on those providers should be confirmed directly with Deskpro. Deskpro Cloud is also available through AWS Marketplace, and procurement for this SKU is transacted through the reseller.

Free Trial

Deskpro offers a 14-day free trial of Deskpro Cloud. Sign-up is self-serve at deskpro.com/start with a work email address, and no credit card is required. In its UK Digital Marketplace (G-Cloud) listing, Deskpro describes the trial as providing full functionality with no limitations during the 14 days, and states that the trial can be converted to a full account with no data loss. Paid Deskpro Cloud plans carry minimum agent counts of 5 (Team), 10 (Professional), and 25 (Enterprise). Trials of Deskpro Private, the self-hosted and VPC edition, are requested through Deskpro rather than started online. Whether an unconverted trial expires automatically or is retained, and how a trial account transitions to a reseller-billed subscription, are not published and should be confirmed with Deskpro before being promised to a prospect.