Trend Premium Support

Overview

PSP offers added value above the Trend Micro standard support offering for major organizations that need the highest level of confidence in their cybersecurity solutions. PSP offers a named security expert to personally take care of your organization's specific security questions and challenges. The expert will offer security assessments and recommendations tailored to your situation. Collaboration with your security expert comes in the form of monthly calls and annual on-site meetings. In short, PSP offers a proactive and dedicated approach to your organization's specific security challenges. The specific deliverables for PSP may vary by region. Please review your Services Agreement for deliverable details.

In short, PSP:

• Optimizes your Trend Micro infrastructure to offer maximum protection

• Empowers your IT staff with direct access to technical expertise

• Provides highly-responsive, personalized service

• Maximizes IT efficiency and frees up resources

• Alerts you to new threats before problems occur

• Resolves support issues faster

Deliverables

Deliverables may include:

• Technical Account Manager

• Optimized Trend Micro infrastructure to offer maximum protection

• Empowered IT staff with direct-access to technical expertise

• Highly-responsive, personalized service

• Maximized IT efficiency that frees up resources

• Alerts to new threats before problems occur

Check regional agreement for specific deliverables! Getting started

We'll work with you to:

• Onboard your organization

• Help get your deployment off to a fast start

• Ensure your deployment is completed effectively using Trend Micro best practices

• Guide your team in adopting maximum security and operational efficiency

• Meet with you regularly for health checks, case reviews, and quarterly business reviews

• Advise about emerging threats, your solutions roadmap, and other Trend Micro solutions

Pricing

Premium Support: Annual Trend Micro Premium Support Services

Contact us for custom pricing.

Highlights

• The ultimate added-value support option.

• An exclusive network dedicated to service excellence

• Provides support and advice for Trend Micro security solutions when and where you need it most