Trend Service One

Overview

This powerful combination of the Targeted Attack Detection for qualified high risks with predictions of the attack’s next move, premium support-case handling, and resolution, and incident response team support give you outsourced cybersecurity monitoring 24/7/365. Your security team is now free to focus on driving innovation and meeting business objectives.

Support

• Simplified and prioritized support handling with 24/7/365 email, phone, and case portal availability

• Fast track to designated Service Manager decreases time to submit a claim and priority on submissions resolves queries quicker

• Fortify security with access to on-demand training, best practice frameworks, admin and operational guides, Knowledge Base, as well as cybersecurity experts and CISOs

• Monthly status meetings, quarterly business reviews, and accelerated defect fixes maximizes ROI*

Detection

• Targeted Attack Detection scans for indicators of compromise (IoC) related to a notable targeted attack, providing qualified high-risk alerts with a prediction of next steps in the attack

• Managed detection and response (MDR) experts create a full picture of the attack across the entire enterprise, including a root cause analysis, attack vector, dwell time, spread, and impact

• Comprehensive visibility across your entire Trend Micro solution eliminates siloed views and enables data consolidation

• Powered by Trend Micro research, leveraging 450 global threat researchers with a deep collective understanding of threat techniques and actors

Response

• Designated Service Manager helps you optimize your security posture with best practices and access to Trend Micro Service One resources

• Respond immediately to high-risk alerts with notification and guidance from Trend Micro threat analysts

• MDR contains threats and automatically generates IoCs to prevent future attacks across your entire estate as well as a step-by-step remediation plan and monthly security reports

• Incident Response Team investigates and helps you recover from attack, whether attacked assets are protected by Trend Micro or a third-party

Highlights

• Extend your team - Complement your security teams with access to our global support team who will work around the clock to resolve your issues and answer any inquiries, ensuring your security needs are met.

• Maximize effectiveness and skills - Automated updates ensure you have the latest features and solution upgrades, including intelligence feeds for threat information. Your security teams can access our extensive Education Portal for specialized, on-demand training sessions to continuously develop and update their skillsets.

• Detect and respond faster - Our Targeted Attack Detection provides you with a timeline uncovering predictions of the high-risk attack. In addition, you’ll receive a detailed action plan to help you react quickly and limit the scope of an attack and minimize business interruptions. View all notifications on our Targeted Attack Detection app, so you can stay on top of any threats discovered in your environment.