IBM Technology Expert Labs IMPLEMENT SRE for Maximo Premium SaaS

Overview

IBM Technology Expert Labs (TEL) technical, product oriented subject matter experts will help your organization by assisting your technical team with day 2 operations by performing specified SRE activities for the ongoing maintenance and management of their MAS application.

Key Activities to be performed may include:

• Regular cadence calls

• Implementation support – troubleshooting, debug, resolving access issues

• Installation of LA (Limited Availability) Fixes / Debug classes

• System Configuration changes

• JMS queue set up / updates

• Performance issues – assist with investigation

• Environment reviews – applying recommended practices

• Scheduling of maintenance for security and other patches

Outcomes Desired may include:

• Reduced time-to-value

• Reduced operational costs

• Allows clients to focus on business priorities

Note: This service is only valid for customers purchasing MAS SaaS Premium edition. This service must be be purchased at the same time the customer is purchasing MAS SaaS Premium edition and reside on the same order (mandatory) as MAS SaaS Premium edition.

Highlights

• Value Proposition: While most professional services organizations may focus on broader consulting services, IBM Technology Expert Labs have deep, product related skilled resources who will help you secure, and scale your data sources for your analytics needs and make it simple for you to use. You will learn from our best practices and multitudes of global engagements and be able to run demanding analytical workloads across fully managed AWS cloud or hybrid cloud environments.

• This private offer for our remote delivery professional services VIA AWS is ONLY available at this time in: Australia, Brazil, Canada, France, Germany, Netherlands, Switzerland, UK, and USA.

• This "Implement" category of offerings for Maximo Application Suite Premium Edition Operational Services varies based on the "MAS SaaS Monthly AppPoints" and "Resource Units" required. Please see detailed table on pricing structure in the Service Description. IBM sales representative can help you with sizing. Please see "Support" details.