Salesforce Manufacturing Cloud

Overview

Salesforce Manufacturing Cloud, powered by Agentforce, transforms customer operations by seamlessly integrating customer, product, and asset data across a unified value chain. Manufacturing Cloud provides a comprehensive and unified approach to managing customer relationships and business processes. With the power of Agentforce, Manufacturing Cloud empowers manufacturers to boost productivity, accelerate time to market, and foster stronger customer relationships. Unlike generic solutions that require extensive customization, Manufacturing Cloud offers pre-configured applications designed with industry best practices and data models, ensuring a faster and more efficient implementation. Agentforce enhances this by delivering intelligent, automated experiences that streamline operations and drive efficiency across the entire manufacturing value chain.

Key features include:

Manufacturing Cloud for Sales:

• Sales Agreement: Manage the sales agreement lifecycle from inception through renewal within the CRM. Capture metrics like planned quantities, actual orders, price, cost, and margin. Track performance over time using ERP data and leverage historical performance for future pricing negotiations.

• Agentforce Sales Agreement Management: Grow revenue quickly by summarizing agreements and automating tasks like bulk updates and scheduling. Manage the sales agreement lifecycle, capturing metrics like planned and actual quantities, price, cost, and margin.

• Agentforce Sales Concierge for Manufacturing (upcoming feature): Empower sales reps to deliver a targeted experience for channel partners by providing a unified customer view.

• Advanced Forecasting: Create unified sales forecasts with predicted volumes and revenue streams. Collaborate with teams and partners for accurate forecasts, use advanced metrics for nuanced calculations, and integrate with enterprise planning systems for consolidated forecast information.

• Program-Based Business: Align program planning and execution to drive sales excellence. Estimate market potential, manage sales agreements, and refine forecasts. Calculate demand patterns from industry signals, understand volume impact on margins, and improve product attach rates with program transparency.

Manufacturing Cloud for Service:

• Agentforce Asset Service Management: Maximize asset uptime and boost service rep productivity with proactive service management.

• Warranty Lifecycle Management: Define warranty programs tailored to your business needs. Automate claim approvals, empower partners and customers to submit claims via API or portals, and drive ROI with efficient, automated reimbursement processes.

• Asset Service Console: Gain a 360-degree view of asset activities, including alerts, milestones, and service timelines. Capture detailed asset information and ensure complete visibility with related warranties, cases, work orders, and claims.

• Work Order Estimation: Generate accurate work order quotes with entitlement-based pricing. Create PDF estimates for customer approvals and streamline the process with mobile-friendly workflows, enhancing technician productivity and overall efficiency.

• Depot Repair & Inventory: Improve service efficiency by creating work orders directly from return orders and gaining inventory visibility throughout the repair process.

Connected Assets: Unlock peak asset performance with intuitive visualization, predictive maintenance, and optimization.

Manufacturing Cloud is designed to help you achieve operational excellence, improve collaboration across teams, and deliver exceptional customer experiences.

Highlights

• Unify and manage the complete book of business.

• Reimagine intelligent omni-channel service and drive proactive asset-centric service.

• Power intelligent insights, realize asset and service value, and manage run-rate business with integrated data, automation, and AI actions