Slack, your operating system for the agentic enterprise

Overview

Slack is where work happens for millions of people every day. Unlike general productivity suites, Slack goes beyond chat and video conferencing to incorporate processes that drive real business outcomes across multiple functions and industries. Slack is where the agentic enterprise comes to life serving as the conversational interface where humans, AI, agents, and enterprise applications converge. Slack is deeply integrated with every Salesforce solution, Agentforce, over 2,600 apps and hundreds of 3rd party AI agents bringing a digital labor force into the messages and channels where work is happening. With all your agents in Slack, every employee across every department can collaborate with specialized agents and accelerate high-impact work right in the flow of work. These AI agents can perform tasks in the flow of work, using unstructured and conversational data from Slack and enterprise data from Salesforce to provide contextually rich and highly relevant responses and actions. Whether it is onboarding new employees, resolving IT issues, optimizing marketing campaigns, performing deep research or managing supply chains, your agents in Slack empower teams to be more productive, efficient, and effective.

Slack AI incorporates artificial intelligence right where your team works, offering insights drawn from your company discussions. Features like channel recaps give quick summaries of recent activity, and thread summaries break down conversations to their essentials. When you search, Slack AI provides summarized answers, delivering insights and answers at the moment needed. Slack AI uses LLMs hosted directly within the Slack AWS infrastructure, ensuring that customer data remains in-house and is not shared with any LLM provider. This ensures that customer data stays within control of the organization and is exclusively for that organization.

In Slack, you can also easily build workflows to automate business processes with CRM and all your enterprise apps. Create automated workflows for business processes without needing to know how to code. From asking for weekly team updates, to getting budget requests, and even onboarding new hires, everyone can benefit from automating routine tasks. You also have access to over 2600 enterprise apps that are integrated and ready to use in Slack. Plus, if you need something more specific to your business, the open API lets technical teams make custom tools that fit exactly what your business needs.

Slack empowers enterprises to automate processes and extend collaboration beyond organizational walls. With no-code workflows, AI Agents, integrations to more than 2,600 apps, and open APIs for building tailored solutions, Slack adapts to the needs of your business. Tools like Slack Connect, Canvas, Huddles, Lists and Clips allow internal and external teams to collaborate in real time in their flow of work. Together, these capabilities transform Slack into the conversational interface of the agentic enterprise where AI, agents, and human expertise meet to drive productivity, innovation, and growth.

Highlights

• Unify people, projects, knowledge and culture in a shared conversational interface with trusted AI

• Take action with context by integrating CRM apps, AI and data into the flow of work

• Orchestrate work from a conversational interface connected across apps and digital agents