Salesforce Health Cloud

Salesforce Health Cloud is the leading AI-powered CRM designed for healthcare providers, payers, and public health organizations. Built on Salesforce’s unified platform, it brings together clinical and non-clinical data to create a complete 360° view of every patient and member and connects seamlessly with health data systems.

With Agentforce and a suite of trusted AI capabilities, Health Cloud streamlines operations, boosts efficiency, enhances patient experiences, and supports better outcomes. It automates workflows like benefits verification, delivers real-time insights to contact center teams, personalizes patient interactions, and improves scheduling for smooth, coordinated processes across all touchpoints.

Health Cloud for Providers includes intelligent appointment management for patient self-scheduling, scalable personalized care plans, enhanced contact center tools for verification and tracking, and home health capabilities that support connected care beyond the clinic.

Health Cloud for Payers supports provider network management, integrated care management for member outcomes, guided utilization management workflows for faster approvals, and a unified portal for brokers and agents to quote, enroll, manage, and renew plans.

Health Cloud for Public Sector Health enables crisis and behavioral health support, accelerates disease surveillance, and improves interoperability with FHIR APIs and prebuilt integrations. It also offers intelligent document automation and Data Cloud for Health to unify clinical, demographic, claims, social, and behavioral data into a single real-time profile.

Agentforce for Healthcare powers efficient, compliant care delivery with real-time insights, AI-driven skills, and secure automation.

Health Cloud is built with healthcare-grade security and compliance, including HIPAA, GDPR, and HL7 FHIR standards, ensuring protected and actionable patient data.